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  • After eating out at a Ruth's Chris Steak house and not thinking the food was quite worth the price the night before (over $100 per person for dinner), we decided to take advantage of the $8.99 prime rib special while hanging out on Fremont St. Well, you get what you pay for sometimes. When we were seated there were two police officers talking to an elderly gentleman because he did not have money to pay his bill. I think it would have been better if he had been escorted outside to finish the conversation, but it went on for at least 20 minutes even after another patron offered to pay his bill. Meanwhile, we had no service. I understand completely servers not wanting to come over amid the situation, but then WHY seat us if you're not going to serve us???? After the man was led out, a waitress finally came over to take our order. Over 30 minutes later, we still did not have food. Another server came over and gave us refills on drinks which was very thoughtful. However, when I asked him if he could check on our food, he got irritated and walked away while I was still communicating. I was trying to explain to him that two tables next to us arrived AFTER we ordered and had already been served. I was not rude at all, but he did not want to hear it. To his credit, he is the only server who refilled our drinks on multiple occasions. Our waitress did not fill our drinks once. She came over to check, I think, once. However, our drinks had just been replaced by the other server--the one who ignored my question about our food arriving. The food, ironically, arrived minutes later. It was good. We had never been to Tony Romas before, and the food was pretty good and amazing for the price. When we left I did communicate my frustrations to the manager who was very nice. By then I was frustrated. Even though I was clearly annoyed at the poor service (and I was pissed that the server ignored me when I asked if he could check on our food), he was kind and patient. I planned on one star, but bumped it up to two for the nice manager. If you're broke and NEED to eat here, feel free to do so. My time is worth more, so next time it will be a more expensive place just so my time is not wasted.
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