Terrible customer service. Showed up on Friday night with a coupon from the buffet. Waited in line for 20 minutes, when I got to the front I was told that they weren't accepting coupons tonight (no signs or anything). I asked "Why?" the cashier said it was because it was a holiday weekend. I said "What holiday?" She said that Sunday was Easter so they weren't taking coupons on Friday.
WHAT???
1. A sign or something would've been nice, it would've saved me standing in line for 20 minutes.
2. The coupon didn't say anything about not being valid on holiday weekends.
I left and went to a different restaurant in the Rio. I will never go back to the Rio buffet, nor will I recommend it to anyone. There are a plethora of places to eat in Vegas, I have no idea why they would want to turn away customers in such a rude fashion. If you are going to print a coupon, honor it. If you're going to have stipulations about the FRIDAY BEFORE EASTER, then mention it before I waste my time in line.
I hope you're happy, Buffett manager. You saved $15 from not honoring my coupon, but you lost a customer for life.