I love HT but I can only give them 4 stars. The staff is always helpful and friendly, the store clean, aisles stocked. I have to downgrade them for their lunch and dinner buffet which should be convenient. I do not understand how a store like this with access to everything cannot COOK BEEF PROPERLY unless it is hamburger. We had their Smokey Bones package and the ribs were always dried out. The beef brisket was fine for a couple of times then tough as nails again and again. I had to braise the beef for over 50 minutes to tenderize it. Again, their prime rib was excellent then it went downhill, tough and gristly. Get any kind of sliced beef on the lunch line and you can tear your teeth out trying to chew it. Doesn't their "chef" check these things before they go out to the line? Do they not know a tough cut of beef has to be cooked for more than an hour to tenderize it? This stuff should melt in your mouth. I learned if you can't cut it with the serving spoon then don't buy it. They also always serve chicken 7 different ways-that gets tiresome. (4-5 kinds of wings, fried and baked) They rarely have anything but salmon but they cook fish beautifully. Their catfish is excellent when you can get it. And ham-wow-I don't mean their deli ham chopped up but a real ham that has been baked with a glaze. Of course we love it so it is never served anymore. We started going to the John J. Delaney store as their buffets are huge and wonderful except the same problem! The beef is always tough! Last time it was their stroganoff and the servings spoon would not cut a single chunk of beef. What as SHAME! I have also requested they post their daily menu online which they just won't do. It is hit or miss.