My boyfriend and I went to this red robin on a Friday evening. It was very busy but we were quickly seated. We knew what we wanted to order. Our waiter seemed disappointed when we didn't want alcoholic drinks or an appetizer. After our burgers came he treated us as almost an afterthought. He acted like it was a hassle to bring us some more "bottomless" fries. And I was never even offered a refill on my coke. I noticed he gave much better service to a family of 4 across the way. I guess in order to get good service, you need to come in with a large party or have kids.