My unfavorable review got the owners attention and all of a sudden they want to do the right thing and refund my money. Two weeks & two phone calls later I'm still waiting for a check. Guess you can add "don't keep their promises" to the review. Four weeks, by the way, since the 2nd company I hired to finish the job this plumber started & no more problems. So obvious it wasn't done properly by Plumbsmart to begin with, triple the cost or not.