Second trip to this location in 6 months and they have a horrible staff of rude and unintentive people. First visit was almost two hours of waiting for 10 minutes of interaction before they told me they couldn't help me.
Today's visit, another prescheduled appointment at the genius bar has led to waiting for an hour after signing in to only find out the rep actually canceled my appt rather than sign me in. Another 30 min pass and I finally get attention to tell me that the battery replacement program is not active anymore and they need to fix the website where it says it is active until next month
No, "sorry for the mistake, or sorry for the wait" rather another cold shoulder with no fix to my iPhone issues
Head to another store and save yourself the time