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| - It was a pain to step into our garage one evening and see the mini lake that had formed around our water heater. It hurt even more pulling out my wallet at Lowes to shell out hundreds of dollars for a new one. I thought that maybe our luck was changing when the plumbing company that the store uses called me the very next day to set up installation for that evening. It was just proof that all bad things happen in 3's.
The contractor arrived that evening as promised and our new water heater was installed in a flash. He was courteous and professional and about what you would want from a serviceman, even cleaning up his mess in the garage after the job was done. That evening before my wife and I went to bed she opened up the door separating the house from the garage to make sure the lights were off and told me she thought she smelled gas. I checked it myself and although there was a faint smell we decided that maybe it still lingered from a few hours earlier when our new appliance was installed. After opening the garage door and letting it air out we closed everything up and turned in for the night. A couple of hours later we decided to check on it again and the smell was back, guaranteeing we had a leak. I shut the gas off until I could call the plumber to come back out the following morning and went back to bed. The next morning after calling the company about the leak, he was there within 2 hours and tightened everything up.
No smell, No cold water, No problem, right?
Wrong.
If our only issue was with a small leak during installation this review would be over and they would be getting 4 out of 5 stars. The issue we have is with how long it took to get us our permit so we could have it inspected.
Building permits are normally obtained before work is started (hence the name "permit" meaning permitting the work to be done), but most small jobs, for example putting in a water heater, are done first and then the permit is applied for after the fact. I'm fine with that and would have been fine with the week to 2 weeks I was told it was going to take the contractor to pull the permit and mail it to me. 2 weeks went by and I received nothing. A phone call told me it would be sent later the same week. Another 2 weeks went by and I called again. I was told they have been super busy and they would get it out the beginning of the following week. Over 2 weeks later I called Lowes and complained. They said they would call him and call me back. When they returned my call they said that he told them that my permit was in the mail and that he was dropping off a copy to the store later that day.
I received my permit in the mail on February 3rd. The following Tuesday I called the contractor to schedule the inspection and according to him we were all set up for2 days later. Knowing the 2 month history we've had with the plumber I decided to call and verify our appointment on Thursday afternoon. "I'm sorry," He tells me on the phone. "My girl in the office must have forgot to set it up, how is tomorrow for you?" How is the fact that I've just wasted the day waiting around the house when this all should have been taken care of almost 2 months ago? The next day the inspector finally showed up and gave the work a passing grade.
If you've taken the time to read this then I thank you for allowing me to vent.
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