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  • As a steakhouse fan Jacobs in an obvious attraction in Toronto. The menu looks amazing and features a well thought out and extensive selection of steak from USDA Prime to Japanese A5. The restaurant itself looks the part with a piano bar downstairs and a lovely dining room upstairs with the aging room on display. However, on multiple visits i'd never really gone "this is the best". Sometimes the food was very good, sometimes the service was spot on but other times it was just ok. Our last visit, my last ever visit, was a disaster. All of our steaks ranging from Prime to Wagyu to Japanese A5 and sides arrived cold or lukewarm (inexcusable at this price point), service was mediocre at best and a bit condescending and pushy at its worst and I left thinking "what a waste of money". Our only mistake was to not send every item back on the spot. Being polite and voicing our displeasure afterward was greeted with the comment from management that "the food was eaten" Yep, that happens when you're hungry and have been waiting too long for the meal to arrive so we ate the cold steak and sides... shame on us and lesson learned. Either way, once the food arrives cold the experience is ruined and having them cook a new meal would only have delayed us further. A promise from the manager to "reach out" with a phone call still hasn't happened some 5 days later and I no longer care to receive it. We threw over a thousand bucks out the window on the meal and that'll be the last time it happens. In my opinion, Jacobs wants so desperately to be in the same league as great steakhouses like Wolfgang Puck's Cut (which is amazing) and Craftsteak but... it just isn't and after this last fiasco i'll not be returning. Shame.
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