Absolutely the worst experience ive ever had in my life. In a 110 degree weather in Arizona my boyfriend and I were told that we didn't have to stay with the vehicle while we waited for a tow since it was going to be a 2 1/2 hour wait. The tow truck driver called after a 90 minute wait and said he Couldn't find the car on the side of the road. The car was still in the same place we left it and the tow driver canceled the ride which caused us to be charged for the original job as well as waiting another 2 hours for a new tow truck. He could not even wait for 5 minutes for us to make it down there, because we only live 5 minutes away! But no, he was too eager to make money off of a different dispatch. If Jason is your driver watch out, he may not find your vehicle or he'll blow it off. As well as the manager, how useless she was. All she said was contact your roadside assistance company and that's that. Unbelievable, I will never go through Professional towing and recovery again. Even if I have to wait 10 hours for a different towing company. I'd rather go through someone else than Professional towing. Some "Professional" company they are.