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| - I suggested going here two or three days after eating a fantastically tasty Fit Fare vegetable breakfast skillet at a Denny's restaurant on Mayo Boulevard near Scottsdale Road in Phoenix/Scottsdale area. I ended up regretting going to the Surprise location, and would not go again. --It surprised me that a simple breakfast entree could taste so good at one location and so ho-hum/blah to even "yuck" at another.
I was seated immediately, and the waitress was personable and nice. I swished food crumbs off the booth seat before sitting down. The restaurant was very busy and it took a long while for the food to come out. My companion and I just talked.
My skillet came out, piping hot, but the broccoli was under-cooked, and the potatoes were soft and not seasoned. I tasted from multiple areas and was so disappointed, I asked the waitress if the dish could be fixed. She kindly took it back.
---At the Mayo Blvd. location, the piping hot fried potatoes were nice and crisp on the outside, soft on the inside, and perfectly seasoned (reminded me a little of Red Robin's french fry seasoning--but couldn't quite pin what they were using on the potatoes). The broccoli was cooked to perfection and I ate it all up (I didn't think I would eat it as I am not a real broccoli fan, but it was cooked and seasoned so nicely, that I did.)
After a good amount of time (my companion was 75 percent done with his meal), my recooked dish came back. The potatoes were cooked more, but still not seasoned and still soft on the outside. The broccoli was cooked better. I added salt to the potatoes and ate the dish. --I was really hungry. In more than several bites, I got the taste of "old" grease (as from a dirty grill).
My companion had asked for crisp bacon, and received soft bacon and a poor quality cut. He also told the waitress when ordering, that he would like his toast toasted completely (he let her know that on prior visits, sometimes the toast would be very light, while another person's toast would be nice toasted... Even so, his toast came out nearly white on one side and medium toasted on the other.
Our waitress didn't seem to come back as much after I sent the food back. I felt like maybe I spooked her by sending the dish back. She refilled my empty water glass when my companion asked (I had been drinking his when mine was empty). She was personable, however.
I think the cooks, and perhaps the kitchen equipment (the toaster), and maybe the cleaning habits (dirty grill), do a disservice to this location. They could learn from the Mayo Blvd. location.
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