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  • Like other reviewers, I don't mind the Keg despite it being a chain. They normally offer good food and you get what you expect. Because it is higher end, the service is usually a little better than most other chains. Except at this location. From the moment you walk in, the serving staff are running around in chaotic mode (this has happened on more than one occasion!). Trading tables, trying to figure out who has been seated where. It is stressful to watch while you wait. Our most recent visit was no exception. Once we were seated, our server arrived and was clearly overwhlemed before she even filled out water. It was just starting to get busy but it was by no means packed. While throughout our meal she was friendly when she could get to our table, she was hardly able to keep up and was slow in coming by. She also was very soft spoken and had an accent, making it hard for most of ehr tables to understand her. I felt bad for her. Our food was ok. Mine was really good (steak with a special limited time lobster medallion). My boyfriends however was less than great, with his steak having an odd mushy texture. He ate it anyway as we had waited a long time for our food (as had several complaining tables around us). He also had ordered a specialty coffee which while tasty, was ice cold. Sorry but at Keg prices, I can't accept only 1/2 meals being good and slow yet frazzled service. We didnt see a manager or senior server at any point...just a whole lot of dazed and confused servers trying to keep up.
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