I went to my car and the was a HUGE crack and Safelite got me in that day. I decided to take it in, and then proceeded to get lost and arrived 30min late. They were super nice and totally understanding. They got my car done in less than they told me. It took 1hr, they said 1.5hrs at first. Plus they cleaned all the windows and vacuumed my car. They did an awesome job :)