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| - This Best Western was really nice and clean.
The service from one of the staff members wasn't exactly the most hospitable. We booked our hotel through Orbitz for a King sized bed in our room. When we checked in to the hotel, the assistant manager checked us in and gave us our room keys. When we got to the room we were staying in, the room wasn't clean and ready for us yet and it had 2 queen sized beds in it. So, I went downstairs to get our room changed to the king bed that we requested via Orbitz. When I got downstairs, the assistant manager was helping a family in front of us. He saw me and asked if the room key wasn't working. I told him that it was, but we ordered a room with a King size bed and not the 2 queens. I waited until he was done and when he was helping me, he told me that his computer screen was telling him that we got the 2 queens and that it was the room we were assigned to. I told him that it wasn't what we requested and I ultimately ended up needing to call my husband downstairs to show him our confirmation from Orbitz that we ordered a room with 1 king bed. It wasn't until I proved it to him that he decided to look into correcting that for us. Until then, he didn't seem very willing to help us. While it wasn't their fault that they got the wrong confirmation information, I didn't appreciate his unwillingness to do whatever he could to fix the situation and make the customer happy. When you're in the hospitality industry, even if the customer is wrong, you still should go above and beyond to accommodate their requests. We did ultimately end up getting the right room, but how it was handled is why I'd rate the service 3-4 stars instead of 5.
I did end up needing to order more hangers for my room, and that was taken care of quickly and efficiently. The man installing the hangers in our room was very nice and pleasant.
This hotel did come with breakfast in the morning, but the selection wasn't very good and the coffee was burnt every morning we were there so we ended up needing to go out and buy a cup of coffee every morning.
Besides the mix up with our room, overall we had a pleasant experience with this Best Western. Our room was clean and spacious. The water pressure in the shower was really good. Everyone else was very nice and hospitable.
We would stay at this hotel again, but next time, I'd call ahead if I booked through Orbitz to make sure they got the right type of room we booked.
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