I couldn't figure out how to get my DVD's onto my PC hard drive, since I have no other way to view my baby's videos--kudos to Geek Squad guy Hamas, who saved me the time/headache/cost. AND Rosa from the mobile dept. got my itunes music transferred to my Samsung Galaxy, a feat that I was told was either impossible or too complicated to make it worth the trouble! These "kids" make it look easy, with a great attitude--thanks x 1000!!