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  • I have let a lot of things go in terms of the many indiscretions this Buffalo Exchange has made over the years. From their arbitrary buying policies to their sub par merchandise at exorbitant prices. Today, however, I cannot ignore their behavior. I came into the store with hopes of exchanging some unused pieces in my wardrobe and get some new clothes. The buyer found some stains on a few clothes that I hadn't noticed, and for that I don't fault her at all. As I was looking through the available merchandise though I found numerous items with stains, tears, and other defects. It's odd that these escaped the scrutiny of the normally eagle eyed buyers. One item in particular, a vintage leather satchel that I had thought perfect for carrying my schoolbooks, had an enormous tear along the side that rendered the bag completely useless. Thinking that the employees would want to know that the almost $40 satchel had such an egregious defect (so that an unwitting customer didn't purchase it) I brought it to a salesperson who was folding clothing and gabbing to her coworkers behind the dressing room desk. She greeted me kindly, but when I brought the satchel to her attention she gave me the most insincere smile I've ever seen, thanked me, and then told her coworker (loud enough to where I could easily hear) to put the bag back on the floor. Later, as I was trying on clothing, I found that a dress I had picked up was badly damaged and was in danger of falling apart. I brought this to the same salesperson's attention and she seemed equally disinterested. It's one thing to go into a used clothing store and expect to find a little wear and tear. It's another thing entirely to knowingly sell completely damaged items and be rude to those who call attention to it. This is not the first time that I have attempted to bring to light obviously damaged goods and had the issue ignored. The people at this Buffalo Exchange (and I would say every other one I've been to, in multiple states) do not care about their customers nor the quality of their merchandise. Save yourself the high price tag and go to Goodwill instead.
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