| rev:text
| - I am hoping that my experience here was an off night. I came with a couple friends for puzzle pint (super fun bar puzzle event, which I highly recommend because luckily it changes locations monthly), and we sat upstairs for that event. There was only one waitress on for the whole restaurant, upstairs and down. I felt really bad for her at first, because I've waited tables before and had that happen to me and it is no bueno. I ordered a draft cider and nachos with no sour cream, husband ordered a sandwich with sweet potato fries after reading all the great reviews. Waitress brings me a beer, I tell her I asked for a cider, she says "that is a cider." No ma'am, it's a beer, not even close. I get that mistakes happen but please don't tell me I don't know the difference. She gives me a huge sigh and says she will take it back. Eleven minutes pass and I get my cider without any kind word from waitress. Another twenty six minutes pass and husbands food comes. Regular fries, and the whole thing is stone cold, as if it had been sitting out a while. He is too hungry to complain, doesn't want to annoy obviously in the weeds waitress, so he eats it (husband will eat anything). Another seven or so minutes and I get my nachos, giant dollop of sour cream right on top. I ask to send it back, she says in an incredibly mean tone that it'll be a while to remake it, as if daring me not to send it back. I let her know I was happy to wait, that we will be here a while with the puzzles, and it's just fine. Well not two minutes later, back come the nachos, with the sour cream partly scraped off and then covered up with cold salsa. The whole dish is as cold as if it had been refrigerated, completely soggy, and honestly just inedible. No one comes for twenty minutes (I had just given up on eating at this point) so eventually I took them downstairs myself and returned them to the bartender as waitress was nowhere to be found. Once again, no apologies, just an accusatory "why are you bringing these back?" I tried to explain, but he snatched the plate out of my hand and walked away.
I get it, I've been totally in the weeds before, but that means you need to be at least a little bit nice to your customers. Both the waitress and the bartender were downright hostile. I can't even really review the food, since what was served to both my husband and I was too cold and soggy to be worth eating. With all the bar choices around this area, I'd suggest going to one that knows how to treat its customers.
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