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  • As is typical with Ulta, you're paying a bit of a premium for the products for the convenience of being able to get it at a physical store vs online. It's a little pricey but competitive vs other specialty stores. The business end of Ulta is a break-even for me. The service end is another story. Two visits ago to this location I bought a box dye, the last one of my preferred color, and the box itself had obviously been opened and taped back up again, and was pretty beat up. At the counter I showed the clerk and asked if I could open it to see if everything was in there. She picked it up, turned it around and said "It's fine", and when I showed her where it was beat up she continued to say it was fine, and shoved it into a bag without letting me look at it again. As it turned out, the color was not the color it should have been. Only one shade different so it wasn't the end of the world, but still very annoying, and I *KNEW* something was up with the box. Ulta shouldn't have screwed up products on the shelf, and their employee should have listened to me instead of being rude. The most recent visit, I needed a hair product immediately so I went on over. It was reasonably busy but most sales associates were wandering around. Every makeup person I've encountered is great, BUT I needed a hair thing. I looked around in the hair product area and no one asked if I needed anything - which is kind of a 'whatever', maybe I looked like I had a purpose and wasn't worth pestering, but when I actively ASKED FOR HELP not once but TWICE to two different ladies back there (who were not occupied when I approached) they IGNORED ME. One women immediately turned around and went back into the styling area to sit in a chair and talk to a co-worker who was doing someone's hair, and the second woman I approached and said "Excuse me" to glanced at me but kept walking straight into the back room. ???? I swear to god I don't smell bad, I was dressed properly, hair styled, makeup on. Did not have a severed head with me. Not sure I'll be back to this location, despite it being the closest to me. Yikes.
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