I needed my car serviced and stopped at a different business first. They weren't open. I went home and read a rather scathing review of that business and decided to pass. That same review recommended Tom's, and as it was close I decided to give them a go. The office wasn't particularly nice as one would find in other shops, but this is a garage. What do you expect. The people were friendly, and the price was fair. They saw some fluid leaks on my car and cleaned them up so we could better see where the problems were. They suggested at this time to just keep an eye on them. They didn't pressure me to take care of them now. ! I was going to a shop in north Gilbert, but as these guys are a lot closer I think I'll continue with them.