Most unprofessional experience. My dog has an absess nearly the size of a tennis ball in his cheek only a week after adoption. I'm afraid its an allergy or infection. Of course Im worried and eager to get him checked out. I call at 9am saturday to make an appointment for 2pm. I canceled my important plans in Orange county, CA for his appointment only to be called at 1:50 being told they must cancel and I can reschedule if I want. No I do not want to reschedule my dog needs attention now! For animal loving people they sure neglected mine and this late in the afternoon I've been unable to find any openings thanks to their minimal notification.
The operator Tami didn't seem at the least apologetic and in a sensitive matter like this a new animal parent would have liked at least some guidance or a suggestion of where I could take him same day.