Yes, Precision Plumbing did call my mother, Sharon, 15 hours later, not 15 minutes like the receptionist said they would! If we had waited for a return call and their offer to come back, a leaky pipe would have been the least of our worries. The tech may not have intentionally made our problem worse but it was worse when he was done assessing the problem, his attitude was a bigger issue and his unwillingness to come back and fix the problem then or at least within a reasonable amount of time, at that point we would have had to have it repaired and not wait for the lawyers. So yes you did miss the opportunity to provide at the very least good customer service and will not be given another chance to "earn" my business.