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  • Let's just say I will never rent a car again from Enterprise. Last Oct (2017) I rented a vehicle from Enterprise and drove to the LA area for a conference from AZ. I knew there were toll roads out there so I asked about there little box they rent for that purpose. The employee had no idea what I was talking about and the manager told me if I used a toll road it would be paid and there would be a service charge of 3.95 each day a toll was used. When I arrived at my hotel I checked again with the onsite Enterprise office about the tolls. I was told the same thing as I was back where I picked up the car. So to save time I used a toll toll lane a couple of times. I expected a charge of the tolls plus 7.00 since I used the toll lanes 2 separate days. Well that's not what I received. What I received was a violation notice stating Enterprise informed us you rented the vehicle during the time of the toll violations occurred. The notice also stated there was a 50.00 fine for each violation. My tolls totaled 14.00 my fines 200.00. I called Enterprise the day I received this violation notice about 30 days after my trip. The customer service people were not able to handle the issue and escalated it to the regional Manager and told me I would receive a call back within 48 business hours. Well that never happened. Called customer service again said they would escalate it but I received no call back. I paid the 214.00 as time ran out before the fines increased to 100.00 per occurrence. I gave up after a month of promised call backs. Now 6 months later I get a bill from Enterprise for 14.00 for tolls. I about lost it. After calming down I called the number on the notice explained this was paid already by me along with 200.00 in fines. The rep did not seem to care and said he would waive it. Two weeks later I get another notice for 14.00 from Enterprise. I called again got transferred to the toll department they took down my information and said a regional manager would be calling me. In two days it will be 45 days of waiting for this call back. Just a warning do not believe what the rental agents say, don't use toll roads as if you rent a vehicle from Enterprise they will not pay the toll they will give your information to the toll authority and your 3.95 fee they tell you about for them paying the tolls will increase dramatically. I will not and suggest you don't either use Enterprise as they do seem to throw you under the bus and leave you with fines to pay. So for using a toll section a total of 4 times over two days cost 200.00 not 7.00 if I knew about this ahead of time I would not have used the toll section.
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