Great customer service. I ordered a "get well" arrangement from Kathy on the phone and she was just so nice and patient. When it was scheduled to be delivered, the recipient was not home and Kathy notified me right away. I requested for a re-delivery later in the afternoon on the same day and they did with no hassle. The recipient sent me a picture of the beautiful arrangement they made. It was exactly what I requested. I appreciate the excellent quality and service I got from Flowers by Michelle.