Friendly, knowledgable, patient staff. The same cannot be said for some of the other similar shops in town (not to be named). I'm new to knitting, so I appreciate that they understood that and helped me along the way. I've also had the chance to take a couple of their classes, are also so great -- you walk away with a completed, wearable project, and most importantly, a sense of accomplishment and confidence. So, I'm happy to recommend Stash as a source not only for yarn and knitting supplies, but also for support and friendly service. Thanks ladies!