Went here with friends after work. Popular spot, almost packed for the 7 PM seating on a Tuesday! Many choices for items from vegetables to meats etc. They do try to up sell their seafood combo with Lobster etc. but I'd skip it, rather have my lobster in a more specialized place.
Overall selection is good, some of the soup bases are downright yummy like the Satay base which has just the right amount of spices. Service was also quite good, we didn't experience being ignored etc. that was mentioned in some of the other reviews and got regular soup water top ups without any prompting from us.
I was a bit concerned with the temperature they keep their meats at, I prefer the places where the meat is kept frozen until consumption.
Overall an A-OK experience and definitely not the "disaster" I was expecting based on so many low reviews previously; That said, there are better options out there albeit with a 10 minute car ride.
Bonus: Washroom was clean and stocked up with paper towels.