| rev:text
| - I live in Gilbert, AZ (moved here recently from Oregon. Hence, if my Yelp account appears to be from Oregon, that's why. I'm going to try to change that.)
Anyway, I hardly ever write negative reviews on line about companies but I just had to review this company's actions lest someone else get treated like I did.
We had scheduled an appointment for them to come out and look at our a/c on what I believe was a Tuesday (day doesn't matter.) Well, turns out, I had to reschedule it because of a conflict. Fine. We rescheduled it for Friday. When I talked to the scheduler, he gave me two time frames. Between 8am and noon, or noon and 5pm. My previous appt was between noon and 5pm. I told the guy that we could keep it the same. But then a few seconds later, I said, "No, let's change it to the morning." The scheduler said that was fine and the schedule showed that it would be around noon (later part of the 8am to noon timeframe) and that it would be the owner coming and we'd really be able to figure out what was going on. (They had already come twice before and the problem was still not fixed. But I wasn't upset about that.)
So, I called them at 2:30pm and asked what was up. The answer was "the appts before you ran long... he'll be there as soon as possible." Strike 1... not calling the customer to let them know you're running late. I had to call them. Okay, fine.
I called them back at 4:50pm or so. What's up, guys? "Sorry... he's going to be there in about 30 minutes or so." I said that I won't be able to be here after 5pm but if he doesn't need access to the house, then I don't really need to be here... right? That's when the shenanigans started. The woman that works there got on the line and we got into a discussion about the timing. This woman is a piece of work, I tell you. She's highly unprofessional when dealing with customers (I had ran into that during an earlier conversation, when she was telling me that my unit was probably working as best as it was going to work and she's not even a technician, and even if she was, she had no business diagnosing my unit from the office.. but I digress.) I told her that our appt was in the morning so I couldn't really be expected to stay until after 5pm and that we should really reschedule it if he couldn't get there while I was at home or just do his work without my being here. Then she started to ARGUE with me over the original time of the appointment. I couldn't believe my ears. Then she kept saying that they couldn't send the technician without someone being there to let him in. I kept saying that if they had stuck to the original time, we wouldn't have had this conversation. Or at the very least, CALLED ME to say they couldn't make it in time and to reschedule or whatever. Then she had the gall to tell me that my until was probably a contractor grade unit and it was just no good any more, most likely.
My head was about to explode during this conversation. Then on top of all that, she rudely said that they were NEVER coming to my house and hung up on me.
Here's what SHOULD have been said... "I'm terribly sorry, Sir. We obviously had a misunderstanding on the timing. That coupled with our day going longer, it's just best that we reschedule this appt." But NOOOO... she's got to basically ramp me up to the point that I'm SCREAMING into my phone like a banshee, because I'm just so pissed at this point.
It is my considered opinion, from having dealt with this company on three different occasions over the same a/c issue, that you not use them. All other things being equal, it's just not worth the potential grief that you might endure.
Incidentally, I don't post this lightly. I even sent a message to the owner, giving him the chance to apologize for the way this employee treated a customer (I'm an owner myself, of a business, and I would want someone to give me that courtesy as I can't control every aspect of my employee's actions.) But I got no response from him. It's obvious that this kind of behavior is condoned within this company.
Buyer beware.
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