I'm pretty agitated right now. Made an appointment for 3:30, they only got the car in at 4:30 and never came to tell me. That is serious crap. I'm keeping my toddler busy for an hour in their store and they don't have the decency to tell me they are running late... an hour late. Parents will understand the struggle. For the moment I'm never coming back. BTW... Still waiting. 1hour unknowingly waiting until they got the car in... 30min doing an oil change... still not done. Shitty place.
Update: Took an hour to complete the oil change. 2hrs total with a toddler in Pep Boys. To make me feel better they signed me up for their rewards card without my consent so I could save $20 dollars. I'm quite unhappy. Communication was all it would have taken... that's it. I was in the store, in the waiting room. I never left... come see me, tell what's up. I'd have rescheduled.