In response to the business owner's response, I'm not really buying it. Being honest about the diagnosis of a car is only half the battle. Being honest about pricing is just as important. And these guys totally failed.
Implying that technicians who charge less than them are somehow lower quality is just bullshit, plain and simple.
They wanted to charge us more than $600 to put on new brake rotors and pads. Retail for those parts? About $150. Hours it takes to swap them out? One, or two, at the most.
Naturally, when I called them and sounded like I actually knew what I was talking about, they knocked $150 off the price they offered my wife. Still not good enough. It was $300 cheaper to tow our car all the way to our trusted Mesa mechanic and have him do the work.
Oh, and the inspection we used a Groupon for? They charged us for services that i later found out were supposed to be part of the Groupon. Going to call them today to try and get a refund for that $30 (?!) tire rotation.
Hate to rag on a local business, but the only way this could've gone worse would've been if they straight up lied about problems with the car.