I have nothing but good--no make that excellent--things to say about my experiences with Boyd. We purchased shutters two years ago and had excellent customer service as well as a great price. I had to delay on installation of one set and Boyd stored them for me until we were ready and didn't charge me until they were installed. Then recently we needed an adjustment to shutters on our slider doors and Boyd promptly arranged for his crew to attend to it. His workers are professional and courteous and they arrive when they say they will. And there was no extra charge then either. And did I mention the shutters are beautiful!