I felt extremely happy with my purchase/upgrade. I worked with Charlie Gomez. He greeted me immediately and helped me right away. Although I knew what phone I wanted Charlie really took the time with me; he saw my current plan and changed it for the better keeping it at the same price. He was very knowledgeable on prices and was able to really explain to me what kind of charges I would be seeing on my next bill. He also took the time to help me sync all my information to my new phone which took MUCH longer than expected. In that time Charlie was super patient with how long that was taking (I was in the store 15mins after close.) During this time he explained the benefit of trading In my old phone for a tablet which I ended up taking one home! I felt extremely comfortable and confident in every decision I made. Charlie even took time to really build the relationship with me as the customer asking questions about me and not making it seem like I was just another transaction. Really pleased with my experience with Charlie and Verizon. He's a great asset to the team!!