I have tried most of the Toronto locations and think it's great that they have gluten-free and vegetarian options.
PROS:
Good mix of options for people who need gluten-free, vegetarian, healthy, not too many things going on (in terms of ingredients)
Generally good staff, though have run into a few who don't know the menu very well.
CONS:
Don't like the brand of gluten-free bread they use (O'Doughs) - there is better you can get in Toronto
Not the best value for self-serve
Not a fan of the coffee
Do find the expresso-based drinks pricey - even more then Starbucks
The bar chairs are extremely uncomfortable - I can't imagine an elderly person trying to get up there....
The menu in the resto at the top is very hard to read - don't know why they even bother
For some reason the gluten free bread makes the wait so much longer!!! Even when it just means they are toasting frozen bread (and many times it's still frozen).
Due to the gluten-free options, I continue to go there if I have time to wait, but do think it is a tad overpriced...
and I've never eaten anything there that I couldn't make myself....