This place is a joke, and overpriced. Don't believe the tv commercial hype, this place isn't cheap. They offer frames at a discount but jack up the prices of the lenses and options/upgrades, so you may end up paying far more here than by simply going to a reputable local optometrist, such as Central Phoenix Eyecare on 7th St. This business is staffed entirely by teenage boys and girls who don't know their heads from their boot's. I brought in a pair of glasses for repair, which I had purchased at that very store about a year ago. I waited nearly 1/2 hour while every employee in the store handled my glasses at some point, only to be told they could only be fixed by the manager who conveniently wasn't there at the time. It was a simply fix that required only 2-minutes worth of work (for free) at another store. In fact, I think this place is so bad that someone should chain their door shut with a hardened steel lock to protect the public.