Bad service 3 times gets you yelped.
Strike 3 - Recently we changed our address and they are holding a pile of mail. Since we are out of state now, my tenant goes over there to retrieve the mail they are holding (3 weeks now) and they replied "I'm not going in there now to sort through it, it will be mailed to them next week" - OH I see, it takes a month for you to do it? Should have taken 5 days.
Strike 2 - They changed our mailbox key and gave us the wrong key. Nobody would help us until my husband had to pull the attitude card. Jeesh!
Strike 1 - I received a gift in the mail, box was too big for the mailbox, so they kept it at the post office, no note, no drop off, nuthin'. I had to go track it down, there it was sitting there waiting... for someone... to deliver it. A week they had it.