I love this hotel. I've been coming for a number of years and have not been disappointed. It's been a few years since I've stayed and they have made a few changes re: restaurant and lobby.
The rooms are still nice. Well kept, stylish and clean. Beds are comfortable!!!!
The room we had ended up having a broken phone but they sent maintenance up immediately and even maintenance had great customer service.
As we were heading out to the CN tower, the front desk clerk (who checked us in) remembered my 7 year olds name and (after checking with me) offered him a warm milk and chocolate cake when he arrived back. So kind. This is the kind of service I will come back for every single time.