This is by far the worst experience I've ever had in my existence!
We fell on hard times and took out a loan. Paid each month and when we were ready had the funds to pay this off. Getting a payoff was a nightmare.
None of the girls working there could provide me a payoff, advised I call the department and leave a voicemail and within 2 hours should have a payoff, we've been fighting to get the payoff for almost a month, when we addressed the issue, we were left with empty promises that our calls would be returned or someone would reach out to us, We've wasted more money and time waiting for someone to call us back, we made every effort to comply and do what we needed to to get this payoff per their instructions but in the end everyone went blank on what our payoff was.
I wish we never dealt with this shady company. I'd rather go somewhere else that's less sketchy.
You would think they would be happy you want a payoff, but no they will drag it out until there's fees over fees
Please avoid this place at all cost, there are other places!
Ps. The accounting department they speak of consist of only one person! What a joke! Same yourself, if you're desperate go anywhere but here!