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  • It's somewhat challenging to rate Sinai. The doctors seem to be fantastic but administration staff and some nurses really fall short. I delivered a preterm baby who needed to stay in the NICU. The delivery went well but my baby was forced to stay for a long time in the NICU. Most of my nurses where great but as my baby improved and needed less care, the quality of nurses took a nose dive. One nurse in particular (Elizabeth) wouldn't help me move my child in and out of his crib so I was struggling with a feeding tube, tape from strapping it to my chair and trying to properly wrap the baby up again with the hospital blankets. She would criticize me for not reading her mind as to what she expected me to do which was absolutely everything and she said I shouldn't have more children because this was my second early pregnancy and a third would be even earlier then the previous two. The list goes on with how nasty she was - I can't be bothered typing it all but you get the gist. Then the lady at the front desk reprimanded me for asking to have milk bottle labels printed when that's how it was always done through the duration of our stay (it turns out you have to ask your nurse who asks the lady at the front desk lol). All in all I was shocked with how the care deteriorated. It started out really fantastic and slid down fast. Thankfully the vast majority of the nurses were very kind. After 10 days there, the beds were filling up so without giving me any advanced warning they informed me that my son was being sent to Scarborough that evening (one of the hospitals that deals with level 2 babies and not extreme cases which Sinai focuses on). Scarborough is the absolute farthest point from where I lived in Toronto. A few days prior to this they said they were waiting for a bed at St. Mike's which is close to my home. Nobody updated me on how urgent it was to move my child in the next day or so and when the news was dumped on me, I had to ask several people for details - what campus, what time, etc. No mother going through the stress of having a preemie in the NICU should EVER have to deal with what I did. It was disgusting. Your fears run wild...'will my baby be handled with care if they don't even care enough to provide me with information?' etc. A couple of days after delivering my baby I also had to go to emergency to treat an epidural rupture that they caused and the people that check you in are TERRIBLE!!! Holy smokes! Once again though the doctors who fixed me up were wonderful and went out of their way to accommodate me. If I did plan on delivering a 3rd child I would go elsewhere even though Sinai has state of the art equipment, clean facilities and top notch doctors.
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