My review covers experiences from the last couple of years at the North Port store and my rating is based on their customer service. Last year I happened to mispronounce the name of a perennial I asked about and the woman who was 'helping' me asked if I didn't mean (correctly pronounced) said perennial. Just Snotty. If I had ever done that to one of my students, I would have been fired. This spring I was looking for a particular type of tree, and waited for quite some time to talk to another woman employee to finish with someone else. I was the only other person there. When she walked by me (!?) I asked if she could help me and and she looked at some half dead trees with me saying that they had more on that day's delivery. She suggested I come back or call later that day. I did. Nothing had come in. I called two days later. No one knew if they had come in. I stopped in two days later and was told there had been a shipment but they were all sold. WHAT? I told the man who was there about my having called and my frustration. He said they should get more in the next week and took down my name and number, telling me they would notify me, and writing my contact info on a plastic tree label. You see where this goes, right? Nowhere. There is enough rudeness in the world these days. I don't need to stop by and get more.