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  • I wanted to give Macy's more stars. I wavered between 1 and 2 stars, but based on my last experience there, I can't give it anything but 1 star. I WANT to like Macy's, because it's convenient to be able to buy many different things in one place. I went there last fall with the primary intention of buying perfume for myself (just another bottle of Clinique Happy). First, however, I stopped in the men's department to buy my husband some dress shirts. A sales associate said hello to me, but then watched me riffle through shirts for greater than 20 minutes, as I was trying to find my husband's size, without offering to help. Next stop was handbag department to get a bag for an interview. This department actually did please. The girl working there was extremely helpful and attentive. Last stop was Clinique counter. One associate was doing a makeup application. The other was checking someone out. Waited awhile, just needed to get my bottle of Happy and go. Then the "other" went over and chatted with another person for awhile, telling me she'd be "right with me". Then went into their employee area to do something else. I seriously waited more than 10 minutes for someone to help me. Finally, the associate who had been doing the makeup saw me, asked if she could help me (as she's trying to check out the person she did makeup for), grabbed my perfume, and checked me out right after. Getting service was like pulling teeth. Maybe it is because I was wearing scrubs ( I am a physician) but I am a firm believer that all people should be treated equal. Especially at Macy's!
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