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  • UPDATED REVIEW: This was a 4-star review, and now it's a 2-star review. For the 5TH time, we have ordered take-out from picazzos and gotten the wrong food. Not only am I upset that it's the wrong order, but we specifically order VEGAN every time we go there, because we do not eat animal products. Please don't offer vegan if you can't take it as seriously as vegans do. This time we got REAL chicken in our meal!! Luckily I can tell the moment I see it that it's real chicken. We always double-check to make sure they confirm that they heard "vegan option" when we specify. This is not only offensive to the vegan community, but it is sickening that we had to go hungry for lunch because your employees don't take the time to listen and double check orders before sending us out the door. I absolutely will never order take-out again from picazzos Tempe. As a repeat long-term customer who has been coming to your restaurant for over 4 years, I will not recommend picazzos to my vegan friends EVER again (and I have fed over 20 people at this restaurant over the years). The only reason I'm not giving a 1-star review is because dine-in service is good (when the food is vegan). Original review: I really love the vegan gluten free options here. When dining in, I always have great experience with the food. Ordering take-out is not great here. I have been overcharged, given the wrong pizza, and only given half the portion size of pasta that I would get if I dined in (yet paid the same high price). I was even given nearly raw flatbread instead of fully baked bread. I would be happier to wait 45min to pick up my food if it meant better quality and larger portions that are worth the price. Please take your time with takeout orders and don't worry about competing with low-end pizza shops on pick-up times, nobody else offers organic gluten free so you don't need to rush to get it done.
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