Food is food, bagels are delicious but the service is always brutal. Seems like they have a high turn over so maybe the management or owner is a nightmare to work for and can't keep staff? Not sure but over the years of going here I've never had the same server twice and the servers just don't have common server sense. I'm sure serving brunch isn't ideal but they could make it better on themselves.
Food is good and consistent. Not sure why jam is $2. It's good jam but could be a nice cherry on top of a $10 breaky.