Place is spacious and welcoming. Penne was ready for me when I arrived, I was early as I wanted to look at the style books (am growing my hair out after my previous stylist had retired). She looked at the few pictures I pointed out, listened to my wants (don't mind spending time styling, but wanted "wash and go" options for when we're camping). Cut and style was great, as my hair continues to grow, I will continue to return.