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| - DO NOT RENT FROM DESERT WIDE PROPERTIES!!! I CANNOT STRESS THIS ENOUGH!!! I WISH I COULD GIVE THEM ZERO STARS! We are going through a REALLY ROUGH TIME GETTING BACK OUR DEPOSIT FROM THEM! All of the horrible reviews you read here, on Google, & on the Better Business Bureau website, ARE ABSOLUTELY CORRECT!!! This company is BY FAR the worst company I have EVER had to deal with. The employees are RUDE, UNCOOPERATIVE & UNWILLING TO HELP. THE ONLY THING THEY ARE GOOD AT IS GETTING ON YOUR BAD SIDE & STEALING YOUR MONEY!
We finished our lease on Feb. 11, 2014. We received our letter & move-out inspection from them about a month later. Of course, they are trying to keep OVER HALF OF IT. For things that were already broken within the home & that I made note of on our move-in inspection form. Now we had a slightly different case with DWP. WE NEVER RECEIVED A MOVE-IN INSPECTION FORM FROM THE DESERT WIDE. I filled one out myself after walking through the home upon move-in. Now they are trying to charge us $165 FOR A BROKEN DOOR, $13 FOR A MISSING SCREW IN THE CLOSET, & $37 FOR 2 MISSING BLIND SLATS!!! WTF?! SERIOUSLY? I think we have gotten screwed PLENTY from them.
A month after we moved in our neighbors water heater burst. This flooded our apartment. It took them DAYS to get to this. I had to miss 2 unpaid days of work to help keep our home from being a complete disaster. This means running the dryer nonstop to dry towels that were used to soak up the water seeping through the wall & floor. I sent Alisha a letter along with pictures of the damage & a letter from my boss in regards to this asking for a reimbursement or at least some money taken off our rent since we hadn't even been there a month. NO RESPONSE OR ACKNOWLEDGMENT OF THE LETTER. Now when I ask them about it, THERES NOTHING ON FILE. Good thing I still have copies of all of this.
Then a month later our washing machine went out. This took over 2 weeks to get repaired. After the multiple emails I sent, I was told that it was basically my fault because the repairman said it was hard to reach me. WHICH WAS UNTRUE. I HAD TO WORK THE DAY HE WANTED TO COME! WANT ME TO MISS MORE UNPAID DAYS OF WORK? Elizabeth, the head of maintenance issues, is extremely rude on the phone and in her emails. I have had to talk to her multiple times on the phone regarding other issues, like the swimming pool pump started leaking outside our door & was flooding the surrounding area. SHE DIDN'T CARE. So rude! I was just trying to be a good citizen and call in a report to get this repaired. Who pays for things like that? The homeowner? The community? ME?
3 months went by & now it was time for our 3 month inspection from inspector. When he arrived, he asked for the move-in inspection form from DWP. WELP, YOU KNOW WHAT? I NEVER GOT ONE. He said that there NEVER WAS A MOVE-IN WALK THRU PREFORMED ON THIS UNIT!!! AND THATS WHY WE NEVER RECEIVED ONE. HMMM... NO WONDER EVERYTHING IS GOING WRONG. Good thing I filled one out to give him. He said we should have NEVER been able to move into this home.
WAY TO GO DWP.
There were other issues like no screens on the windows, our master bedroom door had been torn off the hinges & broken to the point of no fixing without replacing the door (FOR WE TRIED TO REATTACH IT-MY BOYFRIEND UP-KEPT THIS PLACE FIXING WHATEVER NEEDED TO BE FIXED SO WE DIDN'T HAVE TO DEAL WITH THESE UNHELPFUL, RUDE PEOPLE.)
When the men came to replace the screens, they happened to break our blinds. Since we never wanted to call them or deal with DWP, we let that go. Now we are being charged $40 for 2 missing slats. And a missing screw in the closet. OMG. If we would have known there was a screw missing we would have replaced that ourselves. Are you serious? Anything to get our money.
Okay, so now that I am done ranting about our problems with DWP, I must say that we are pursuing investigations through the Better Business Bureau & through 3 On Your Side News. I have sent the BBB a package including all emails, billings, letters, walk-thru inspections & anything else I can find on these jerks. I also disputed our refund with DWP & sent them our walk-thru inspection that clearly states everything that was wrong with the home, including a paper in our lease that Alisha wrote, "WILL SEND WALK-THRU INSPECTION VIA EMAIL." WE NEVER GOT THAT ALISHA. OH and another thing, Alisha doesn't even work there anymore. Now we deal with a girl named April, who laughed at my boyfriend over the phone when he called her about a noise complaint from our crappy neighbors. How rude and disrespectful. Where did she learn her customer service techniques??
She responded to our dispute giving us a refund for the broken door but stated all other charges stand. This is not over DWP.
DO NOT RENT FROM DESERT WIDE PROPERTIES! YOU WILL GO THROUGH HELL!
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