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  • Costco has always been a great place to shop. However, the above and beyond customer service I received yesterday just took it to a new level. With a 20 day old newborn I made the mistake of forgetting to pull the feeding bottle out of the cooler pocket early, so it could come to room temp in time for feeding. With a fussy baby ready to eat I went to the restroom to run the bottle under the faucet in the hopes of expediting the warming process. I didn't even make it to the faucet before a very observant employee stopped me and said "that water won't be hot enough for your needs, follow me." Without hesitation he took me to the employee break room and heating me up a cup of water. During this process he told me how he had 5 kids and had heated plenty of bottles in his day. I was overwhelmed with gratitude and awestruck with the above and beyond service this staff member offered. My only regret is not getting "his" name in the mix of it all. Costco: if your wanted to further look into who it might have been this is what I know. He had 5 kids, about 5:10 (I think), and it happened at about 12:45 on 5-9-18. Thank you
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