This is my 3rd time here. The first visit was on a Sunday afternoon. The brews were delish and the food was nothing special (ploughmans platter and sampler). The second visit was after work on a Friday and the service, food (north mountain burger), and beer (Belgian) were great. 5 stars for that night. Tonight, however is a completely different story. My brother in law chose North Mtn for his birthday dinner destination, as he normally has a good experience here. We waited NINETY MINUTES (plus!) for our food. My 'Caesar' salad was literally a plate of lettuce. No croutons (the menu description had croutons listed as an ingredient), and no Parmesan Romano blend cheese, just a plate of limp romaine with a breast of grilled chicken. We dined with a party of 12, and everyone's entree came out 10 mins apart. When bringing this to the manager's attention, she replied "I'll be right back" and never came back to check that these problems had been corrected. We asked the waiter for some bread (at this point it was 8 pm and out entire group was extremely hungry), and he brought out fried pieces of pita. No butter. No bread. Not even a soft pretzel ( one of the menu items). All of our water glasses were empty as well. What a waste of time and money! Still waiting for the check too! We asked for it THIRTY mins ago...