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  • I bought my brand new 2008 Nissan Altima from a dealer in Southern California. On July 22, 2011, while I was on my way to Las Vegas, my transmission unexpectedly died as soon as I got to the Strip by Madalay Bay. I was freaking out since a new transmission would cost me approximately $5,000. I called AMCO and the nearest Nissan Dealer to compared prices. Well, since both places charged about the same, I went ahead and towed my car to United Nissan. I was already freaked out by the costs alone. However, Ruben Flores, their Service Advisor, mention the possibility of the transmission being covered by Nissan under their warranty. He said he would get on it, but since it was Saturday when I dropped my car off I ended up getting a small Versa as a rental until they repaired my car. I used the same rental to drive back to Los Angeles the very next day. Ruben was on top of his game and would call me to give me updates on the car, the repair, and the costs. In the end Nissan replaced the transmission with a brand new one, the hardness and the rental for the time being. I was impressed by Ruben's efficiency and excellent customer service. Ruben was an amazing Service Advisor. I do have to make sure this review applies to Ruben Flores only. His custormer service and dedication were excellent. This review does not apply to Nissan vehicles at all. The new transmission broke down on July 31, 2011 while I was driving back from Las Vegas to Los Angeles. Apparentely, my 2008 Altima was one of the first generation Nissan's to use the CVT transmissions. They are full of flaws. My car is at a local dealer again where they are trying to figure out what is going on with the new transmission. Again, I just want to highlight that although the quality of Nissan's is shaddy at best, Ruben's customer service deserve's to be recognized.
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