ZERO STARS IF I COULD!!!! Do NOT visit this location.
Visited Smashburger today and had a HORRIBLE experience. Was with a friend who explicitly ordered a gluten-free bun with her burger because she has celiac disease.
After her eating some of the burger, she realized it was not gluten-free and went to ask for a refund. The manager and staff were terribly unprofessional and dealt with the issue horribly. They were argumentative with her about the validity of her allergy, and they were hesitant to give a refund or deal with the issue properly.
I would not recommend this location if you have any dietary restrictions because they completely ignore their responsibility to respectfully deal with any allergies.
Her allergy is serious, and the fact that they placed the blame back on the customer was absurd. Very disappointed with this Smashburger location and all of the staff. I'd never expect a manager to be so extraordinarily unprofessional and disrespectful. I will not be back here again.