I used to like this place. Was a good value when they first opened. Last time through, the wash ripped the passenger mirror off my 2010 ML350. I had someone retrieve the parts and filed an incident report. The next day Cody called to say they reviewed the video and it was my fault since my mirror was hanging off when i entered the wash ( pure BS ) and they are not responsible for inferior cars. Seriously? Mercedes makes a shoddy car? I got his manager, Steve who refused to pay my deductible ( not company policy ). He told me they would replace the mirror and give me a gift coupon for a detail. I thought that a fair solution, and a guy who was looking for a solution to a problem. We talk 2 days later, and Steve tells me the part will cost me $180. Cost me? No way. They can now deal with my insurance company. $1657 worth of damage to my car ( mirror + damage to door where brushes ground mirror pieces into door ). This would have been a 5 star review had they done the right thing. I will never use them again and suggest you go elsewhere. Would be 0 stars if I was allowed to go that low.