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  • I have to say I have been a loyal customer at Regis for about 3 years now and mostly everything was great!Besides some little things I always went back there! But I will not be back after last time. I got an appointment quick,not with the stylist I usually see but I needed to get my hair done very soon so it was OK! I get there and ended up with my favorite stylist,he is great and I knew I would look awesome just like always! So I tell him a few things I have done to my hair lately without knowing that the manager of the store is listening behind the wall. So she pulls the stylist aside and tells him that there is no way he can bleach my hair because of the over -the- counter color's I had used on my hair about two weeks ago!She said it would be up to me but there is a high chance of my hair falling out during the treatment!! I have to say,I know my hair and I am coloring and bleaching it for the last 15 years and nothing ever happened! So I sign a release because I knew everything is going to be OK. We get started on my hair,and while he puts on a pretreatment I see the manager walking by couple times without saying anything. We wash it off and he starts to apply the bleach to my roots. Ten minutes in the manager runs up to us and tells us in a rude tone to wash it out right away and that she talked to her boss and she will not take responsibility for that...she went on and on. To mention it again, I signed a release so I couldn't have done anything to her! So she gets very loud and points at my stylist and makes him wash the bleach off. So I get left with redish-brown roots to blond hair.It looked terrible. My stylist apologizes a million times but not one word from the manager. So I leave the salon with unfinished color,pay for the cut and style and as soon as I get home I remember that the salon had "costumer appreciation week" and that I get 20% off my visit in that week (they even send out a postcard for that by the mail). So I call and I have the manager on the phone and she know exactly who I was.But she was just totally rude on the phone and told me that there is no discount on cut and style but only on color. Well I came there to get a color but you wouldn't let me have one!! So she could have fixed it and probably kept me as a costumer if she would have refunded me 20% out of $48 or at least apologized but her arrogance on the phone just made it worse. Is that how you treat loyal customers??? I feel sorry for all the super nice an help full people that work there and i hope you guys find some other place to work. I will not go back there!
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