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  • A friend told us about how great this place was and we decided to give it a try. My boyfriend and myself have over 30 years in resturant and customer service experience and I always take a moment to compliment great service, however this time I was so incredibly disappointed that I felt it was necessary to speak out about how not only was the food FAIR but the lack of customer service was borderline pathetic. The hummus had no flavor, and the pitas were about the same. When we placed our orders, they were out of the three dishes we had inquired about. After about 20 minutes my boyfriend's meal came out and it was cold, I then sat there for 7-10 minutes awaiting for my salad wondering why it was taking forever and as to why you would bring out one meal and not the other with zero explanation. I have had mint salad at other middle eastern restaurants however this was not so amazing, and should really be served as a side dish and not a meal, especially being $9.00 I also asked for chicken to be added which consisted for an additional $4.00 (4 pieces). The guy who took our order was too busy in conversation with everyone else and never once checked on us, although he was sure to make eye contact with me about 5 times. Eventually, the gal who was working (Brittany) stopped over to fill drinks and see if we needed anything...she was the only positive thing about this experience. I expressed my concerns to Brittany who went to tell the owner that we were not happy with the experience and all she can say was sorry sorry sorry and never offered to make things right, and pushed for us to have "a little dessert to go"...which I did not want. I wanted my "meal" comped which would have been the right thing to do, aside from the apology and to leave. The guy who originally took our order came over to apologize and did nothing but give me a list of excuses on why he may have dropped the ball... in which I called him out on, this guy really should look into another profession because customer service was not his strong suit tonight. Bottom line, I would not recommend this place to anyone. There are many middle eastern restaurants ASU who have superior service and much better food.
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