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| - this shop absolutely DESTROYED my $800 suede boots. the right boot had a tiny little coffee stain, so I hopped on yelp to search for a good cobbler in my area. sole survivor popped up, so i wandered into kensington market and found the shop instantly charming. handed over my boots plus a couple pairs of heels that needed a good resole, and went on my way. the prices seemed fair, however they told me i'd have to wait a few weeks to be able to pick up my shoes. i wasn't in a hurry and i had dropped off a few pairs, so i chose to suck it up. weeks go by and finally the shoes are done, so i go in to pick them up. quirky as the shop is, the lighting was so dim i couldn't see jack, so i just gave a quick nod of approval and left. my needs had been no tall order, so how bad could it be? the answer is: TERRIBLE. my silky smooth suede boots had been so slicked down and clotted up with some kind of thick conditioner that they had completely lost their nap. how on earth did treating one tiny stain on brand new boots turn into ruining the entire surface area of both shoes? I was so livid I wanted to cry. I didn't even want to bring the shoes back, god forbid they make them any worse with another nonsensical remedy. i took them straight to my trusted cobbler on bay street who is totally out of my way, and he informed me that sole survivor had clearly treated my boots with something not meant for suede, and instead of cleaning the boots had covered them with a coloured substance in a sad attempt to disguise a stain the size of a dime. he also dropped the interesting tidbit that the owner at sole survivor had in fact come to him and asked him to teach her cobbling, and he had refused. he agreed to make an attempt at washing out whatever sole survivor had put on my shoes, but he wasn't hopeful and neither was i. in the end, he did the best he could and my boots did look a lot better, but despite having some nap restored they now had balding spots in some areas and none of the sheen could be brought back. just looking at them made me depressed, and i was way too embarrassed to wear them out, so after a few weeks of leaving them in their box i sold them on ebay for way, way less than i had paid. the other heels i had brought were successfully resoled, but overall the job was still thick and messy and far from seamless. one pair of matte leather heels was for some reason polished into a waxy gloss finish, but they were older so i was less picky with them. all in all, this was a really negative experience for me. the girls were nice enough and their shop really is very cute, but nothing makes up for solid years of experience when it comes cobbling. take your old boots and cheap shoes here, but keep your heels and expensive shoes far, far away. save them for someone who knows what they're doing!
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