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| - The first Aiello's pizza was had tonight by four of us. The pizza was good. When you start with quality ingredients, it is hard to have a bad end product. Location is very clean. Now for the reasons this is not a five-star review.
1) The paper napkins are so small, you cannot place a napkin on your lap. This is a problem for 2 reasons: a. Etiquette and manners and b. Unless you orchestrate a jigsaw puzzle of napkins four deep on your lap without them falling on the floor, messy pizza and/or sauce lands on your clothes. Napkins are so thin, you can see through them and they can only be used once. We had to make multiple trips to the napkin stand which is a pain in the ass because you can only get one napkin out at a time. Do not wear good clothes to this restaurant. Bring your own quality paper napkins unless you want to constantly be up and down.
2) This establishment is BYOB. It is not good to learn this after you arrive for dinner. Little did I know how I was about to direly miss not having alcohol. Bring your own booze.
3) If you want or need to drink water with your meal, they give you a very small cup to use at the drink dispenser. As a result, because you are eating salty pizza and, in my case, because I have braces, you are repeatedly getting up to refill your own water cup because there are no waitresses. This is difficult to navigate with all the tables filled (small dining room) and disrupts the experience and discussions you are having with your fellow guests. Bring your own large cup if you want to drink water unless you want to constantly be up and down.
4) There is only one unisex bathroom so, a line formed at the bathroom. This is disruptive to the experience. I planned on getting some paper towels from the bathroom to use as napkins but CURSES, FOILED AGAIN!!!! There are none. Just a forced air hand dryer. You cannot bring your own bathroom.
5) There are no metal utensils in this restaurant. The traditional pizza crust is VERY tough/hard to cut or bite into. It is very dark on the bottom with about 25% charred black. Because I have braces, I had to try to cut the pizza with a plastic knife and fork. I could not do it quickly. I got up, again, to ask for a metal knife and they had none. Plastic fork #1 broke and a tine disappeared, I feared that I accidentally ate it (this could potentially kill someone). Another trip away from my table to get a fork. My sister's broke 3 tines off her plastic fork at the same time and she was not eating the hard crusted pizza, she was eating the red top pizza. My plastic fork #2 also broke. My plastic fork #3 imploded into three separate shards (handle broke in 3 pieces) when I tried to cut through the crust. At this point, my frustration had reached its breaking point. I ultimately found my missing broken off tine in the used napkin graveyard so I can sleep tonight knowing it will not be lodged in the side of my intestines. I have concern about food that is cut up for children in this restaurant. If the adults do not notice their fork tines have broken off in the food, the child may accidentally swallow the sharp tines. Bring your own metal utensils unless you want to constantly be up and down getting replacement plastic utensils.
6) I spent so much time getting up and down, waiting in line for the bathroom, and trying to cut through my meal that I had to abort the errand running I had planned because the meal time took 30 minutes longer than it should have. I walked out of there feeling like I had been punked. I will not eat in this restaurant again unless I have the time to pack what I need in advance. If I ever eat Aiello's again, it is going to have to be a takeout order. While they may have reasons/rationalizations for what we went through (none of which I care to hear), there are no excuses that can explain any of this.
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